Privacy Policy — miau4d

1. Introduction & Scope

This Policy applies to all personal data processed by miau4d in connection with the operation of its online gaming platform. It covers data collected through the miau4d website, mobile interfaces, customer support channels, and any other interaction you may have with miau4d as an operator.

miau4d provides online sportsbook, live casino, and togel (traditional Indonesian numbers lottery) services primarily to players based in Indonesia. The personal data of Indonesian residents is processed with particular regard to the protections afforded under applicable Indonesian and international data-protection frameworks.

This Policy does not apply to third-party websites that may be linked from the Platform. miau4d is not responsible for the privacy practices of those sites.

2. Definitions

• "Personal Data" means any information that identifies or could be used to identify a natural person, directly or indirectly.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means miau4d, as the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party engaged by miau4d to process personal data on its behalf under a data processing agreement.
• "User" / "you" means any individual who accesses, registers on, or uses the Platform.
• "Cookies" means small data files stored on your device that help the Platform function correctly and remember your preferences.
• "KYC" means Know Your Customer — the identity verification process required before certain Platform functions are made available.

3. Data We Collect

miau4d collects the following categories of personal data:

We do not knowingly collect sensitive personal data (such as biometric data, health data, or political opinions) beyond what is strictly necessary for identity verification.

4. How We Collect Data

miau4d collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC, making deposits or withdrawals, or contacting our support team.
• Automated Collection: Technical data gathered automatically when you visit the Platform, including IP address, browser data, and session behaviour, via server logs, cookies, and similar technologies.
• Third-Party Providers: Data received from payment processors, identity verification services, and fraud-prevention providers in the course of processing your transactions or verifying your identity.
• Customer Support Channels: Information shared by you during live chat sessions, email correspondence, or WhatsApp interactions with our support team.

5. Purposes of Processing

miau4d processes your personal data for the following purposes:

1. Creating and managing your Account;
2. Processing deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja);
3. Verifying your identity and age (KYC) to comply with our legal and regulatory obligations;
4. Detecting and preventing fraud, money laundering, and other prohibited activities;
5. Providing customer support and resolving disputes;
6. Personalising your gaming experience and recommending relevant promotions;
7. Enforcing our Terms & Conditions and Platform policies;
8. Monitoring and improving Platform performance, security, and usability;
9. Communicating service updates, security alerts, and administrative messages;
10. Complying with applicable laws, regulations, and lawful requests from authorities.

6. Legal Basis for Processing

miau4d processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to create and manage your Account, process payments, and deliver the services you have requested.
• Legal Obligation: Processing necessary to comply with KYC requirements, anti-money-laundering obligations, and other applicable regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and Platform improvement, where those interests do not override your fundamental rights.
• Consent: Processing for direct marketing communications, where we have obtained your prior consent. You may withdraw consent at any time by contacting support.

7. Cookies & Tracking Technologies

miau4d uses cookies and similar technologies to operate and improve the Platform. The main types of cookies used are:

• Strictly Necessary Cookies: Required for the Platform to function, including maintaining your login session and remembering your cart or bet slip.
• Performance Cookies: Collect anonymised data on how users interact with the Platform to help us identify and fix issues.
• Functional Cookies: Remember your preferences such as language settings and display options.
• Analytics Cookies: Used to understand aggregate user behaviour patterns on the Platform. These cookies do not identify you personally.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use certain Platform features. We do not use cookies to serve third-party advertising.

8. Sharing Personal Data

miau4d does not sell your personal data. We may share your data with the following categories of recipients, strictly as necessary:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) to process your financial transactions.
• Identity Verification Services: Third-party KYC providers used to verify the identity documents you submit.
• Fraud and Security Providers: Services used to detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Game Technology Providers: Licensed game studios (such as Evolution Gaming, Pragmatic Play, Microgaming) that deliver game content to the Platform and may process technical session data.
• Customer Support Infrastructure: Third-party platforms used to operate our live chat and ticketing system.
• Regulatory and Law Enforcement Authorities: Where we are legally required to disclose data in response to a valid court order, regulatory request, or law enforcement inquiry.

All third-party processors engaged by miau4d are required to handle your data in accordance with applicable data-protection law and are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

9. International Transfers

miau4d may transfer your personal data to servers or service providers located outside Indonesia. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses, data processing agreements, or equivalent mechanisms, to protect your data to a standard at least equivalent to that required under applicable Indonesian data-protection regulations.

10. Data Retention

miau4d retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law:

• Account Data: Retained for the duration of your active Account plus a minimum of 5 years following account closure, to meet anti-money-laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• KYC Documents: Retained for the duration of the Account and 5 years thereafter, or longer if required by regulation.
• Support Communications: Retained for 2 years from the date of the interaction.
• Technical / Log Data: Typically retained for 12 months, unless retained longer for security investigation purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

11. Security Measures

miau4d implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure, including:

• TLS/SSL encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Strict access controls and role-based permissions for staff handling personal data;
• Regular security audits and penetration testing;
• Two-factor authentication (2FA) available for User accounts;
• Intrusion detection and anomaly monitoring systems;
• Staff training on data-protection obligations.

While we employ robust security measures, no online system is completely immune to breach. In the event of a personal data breach that is likely to result in a high risk to your rights, miau4d will notify affected Users without undue delay.

12. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by miau4d:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data where there is no longer a lawful basis for processing it, subject to our legal retention obligations.
• Right to Restriction: You may request that we limit our processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of the data you have provided to us in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests and to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days. We may require identity verification before fulfilling your request to protect against unauthorised access to your data.

13. Children & Minors

miau4d strictly prohibits the registration and use of the Platform by individuals under the age of 21. We do not knowingly collect personal data from minors. If we discover that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated Account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

14. Third-Party Links

The Platform may contain references to third-party services (such as payment providers or game studios). This Policy applies only to miau4d's own data processing activities. miau4d is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third party before sharing personal data with them.

15. Policy Updates

miau4d may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered Users via email or a prominent Platform notice at least 7 days before they take effect. The "Effective Date" at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

16. Governing Law

This Privacy Policy is governed by the laws of the jurisdiction in which miau4d holds its operating licence, with due regard to applicable Indonesian data-protection regulations. Any disputes arising from this Policy that cannot be resolved informally shall be subject to the dispute resolution mechanism set out in the miau4d Terms & Conditions.

17. Contact & Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected]
• WhatsApp: +62 812-3456-7890
• Live Chat: Available 24/7 inside your Account dashboard

For formal data-subject requests (access, erasure, portability), please use the email address above with the subject line "Data Subject Request". We will acknowledge your request within 3 business days and provide a full response within 30 calendar days.